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The product or service your business provides may earn you new customers, but the type of experience you give determines if they will be repeat customers. It’s not enough to fulfill their basic needs if you want them to feel loyal to you against your competition. If you make the overall customer experience such a… Read more »

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Happy employees certainly make for a pleasant work environment, but morale also affects your company’s overall performance. In fact, a 2015 University of Warwick found that happy workers were 12 percent more productive, and a 2013 Gallup study estimated that workers’ unhappiness cost US businesses at least $450 billion annually. Check out these reasons why happy employees… Read more »

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When your current work situation is making you feel bored or miserable, it can be challenging to remain objective and not make impulsive decisions. A change may very well be what you need, but is your dissatisfaction due to where you work or what you actually do? Determine if you need to simply change your… Read more »

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Hiring decisions can significantly impact the success of a company, but they tend not to be handled in the same strategic manner as other business decisions. These important choices are often left up to subjective judgment calls based on little concrete evidence. Take the guesswork out of hiring by following these key steps. Develop a… Read more »

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The role of the receptionist is often mistakenly considered something that anyone can take on; however, that is not the case. Receptionists carry a great deal of responsibility in handling the details that ensure organizations run smoothly, and serve as valuable team members. If you want to stand out to hiring managers, be sure to… Read more »

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Recruitment is all about making contacts, and while phone calls were once the standard method, more and more candidates prefer mobile options. It is estimated that 60 percent of job seekers use their mobile devices for job search purposes, according to 2015 findings from Social Talent. However, the good old-fashioned phone still has its place… Read more »

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Many workers go beyond having one full-time job and may opt to couple their day job with an additional side gig. Technology has made it easier than ever to start up additional businesses with little upfront costs or overhead, and financial hardships may make increasing income a top priority. As a manager, the idea of… Read more »

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The experience you provide your customers is a major influence in whether or not they continue to give your company their business. A positive customer experience is the result of your front-line employees’ ability to know how to effectively handle issues – a skill that can only be honed through training. Learn more about why… Read more »

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Job seekers are often told to network and tap their connections in order to improve their job search. Since LinkedIn is a social network for professionals, the ability to make connections and find jobs is simple and without the potential for awkwardness that other more personal social network sites may have when used for job… Read more »

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As a manager, you’re only human and have likely found yourself personally disliking an employee. When they are otherwise a capable and professional worker, the main issue is to ensure that your personal bias doesn’t hinder your ability to manage them fairly. Use these tips to manage an employee you just don’t like: Take a… Read more »

 

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